Pocket's financial reports help you stay on top of outstanding reward balances and track how members redeem their credits. These two reports are essential for accounting and understanding the financial impact of your loyalty program.
Reward Credit Liability Report
Open the Reward Credit Liability report to see a complete picture of unredeemed reward credit across your membership base.
This report includes:
Total outstanding reward credit balance — The sum of all unredeemed credit across every member.
Breakdown by tier — See how outstanding credit is distributed across your membership tiers.
Credits issued vs. redeemed over time — A chart showing how much credit you have issued compared to how much has been redeemed within the selected date range.
Trending indicators — Up or down arrows showing whether your outstanding liability is growing or shrinking compared to the previous period.
Why this matters: Outstanding reward credit represents a financial liability for your business. Members may redeem that credit at any time, so it is important to monitor the total balance and plan accordingly. Regularly reviewing this report helps you forecast future redemptions and manage your program's cost.
Redemptions Report
Open the Redemptions report to understand how members are using their rewards.
This report includes:
Redemption count — The total number of redemptions in the selected period.
Total redeemed amount — The dollar value of all credits redeemed.
Average redemption size — The mean value per redemption, helping you understand typical member behavior.
Redemption trends over time — A chart plotting redemption volume and value across your date range.
Redemption methods — A breakdown of how credit was redeemed, including balance used at POS and manual deductions by staff.
Using Date Range Filters to Compare Periods
Select different date ranges to compare performance across periods. For example, compare the last 30 days to the previous 30 days to see whether redemptions are trending up or down. Use the custom range picker to align with your fiscal periods or promotional campaigns.
Exporting for Accounting
Both reports support exporting to CSV and PDF. Use CSV exports to import data into your accounting software or spreadsheet for further analysis. PDF exports are useful for sharing with your finance team or including in monthly reports.
Tips
Review the Reward Credit Liability report monthly to keep your financial forecasts accurate.
A sudden spike in redemptions may indicate a successful promotion — cross-reference with your campaign calendar.
If your outstanding credit balance is growing faster than redemptions, consider sending members a reminder to use their rewards.
Export both reports at the end of each accounting period and store them alongside your financial records.
Use the tier breakdown to identify which membership levels carry the most liability.