Connect your Lightspeed X-Series retail POS to Pocket to automatically sync transactions and customer data.
Getting Started
Navigate to Settings > Sales Channels in your Pocket Dashboard.
Click Add Channel and select Lightspeed X-Series.
Authorize the Connection
Pocket uses OAuth to securely connect to your Lightspeed X-Series account. You'll be redirected to Lightspeed to review and approve the requested permissions. Click Authorize to complete the connection.
Payment Type Setup
After connecting, you may need to configure a payment type in Lightspeed for processing reward redemptions at the point of sale. This allows your staff to apply rewards directly during checkout.
You can configure this at Integrations > Lightspeed X-Series > Payment in your dashboard (e.g., https://dashboard.getpocketpass.com/integrations/lightspeed-x-series/{channelId}/payment). Replace {channelId} with your specific channel ID shown in your Sales Channels list.
What Gets Synced
Once connected, Pocket automatically syncs the following from your Lightspeed X-Series POS:
Transactions — sale totals and dates
Customer matching — customers are matched by email address to your existing Pocket members
Amounts — transaction amounts for spend tracking and loyalty calculations
Pocket sets up real-time webhooks for new orders, so transactions are captured as soon as they happen.
Tips
Ensure customer email addresses are collected at the POS to enable accurate matching with Pocket members.
After connecting, verify the payment type is correctly configured so your team can process reward redemptions smoothly.
If the connection status shows an error, try disconnecting and reconnecting the channel, or re-authorizing through Lightspeed.
You can monitor synced transactions by checking individual member profiles in your Pocket Dashboard.