Once you've connected one or more sales channels, you can monitor their status, troubleshoot issues, and manage connections from a single page.
Viewing Your Channels
Navigate to Settings > Sales Channels in your Pocket Dashboard.
The channel list displays each connection's name, type (e.g., Shopify, Lightspeed X-Series, BigCommerce), and current status.
Connection Statuses
Each channel displays one of the following statuses:
Active — the channel is connected and syncing orders normally
Paused — the channel is temporarily disabled; no orders are being synced
Error — there is a connection issue that needs your attention
Enabling and Disabling Order Sync
You can toggle order sync on or off for any connected channel. When disabled, the channel remains connected but no new orders will be synced until you re-enable it. This is useful if you need to temporarily pause syncing without fully disconnecting.
Last Sync Timestamp
Each channel shows a last sync timestamp indicating when the most recent order was received. This helps you quickly verify that orders are flowing as expected.
Disconnecting a Channel
If you no longer need a sales channel connection, you can disconnect it from the Sales Channels page. Disconnecting a channel removes the connection, but historical order data is preserved — all previously synced orders will remain on your members' profiles.
Troubleshooting
If a channel shows an Error status or orders aren't appearing as expected, try the following:
Re-authorize — OAuth tokens can expire. Disconnect and reconnect the channel to generate a fresh authorization.
Check webhook status — ensure the webhook is still active on the platform side (Shopify, Lightspeed, BigCommerce, etc.).
Verify orders are flowing — check individual member profiles in your Pocket Dashboard to see if recent orders appear in their order history.
Check email matching — orders are matched to members by email address. Ensure customers are providing the same email at checkout that they used for their Pocket membership.
Tips
Regularly check the Sales Channels page to ensure all connections remain Active.
If you switch POS systems or ecommerce platforms, connect the new channel before disconnecting the old one to avoid gaps in order data.
Use the last sync timestamp to quickly identify if a channel has stopped syncing.
Remember that disconnecting a channel preserves historical data — you won't lose previously synced orders.