Connect your BigCommerce store to Pocket to automatically sync orders and customer data for spend tracking, loyalty earning, and more.
Getting Started
Navigate to Settings > Sales Channels in your Pocket Dashboard.
Click Add Channel and select BigCommerce.
Authorize the Connection
Pocket uses OAuth to securely connect to your BigCommerce store. You'll be redirected to BigCommerce to review and approve the requested permissions. Click Confirm to authorize the connection.
What Gets Synced
Once connected, Pocket automatically syncs the following from your BigCommerce store:
Orders — order totals, dates, and associated customer information
Customer data — customer profiles and email addresses for matching with Pocket members
Gift certificate information — gift certificate data associated with orders
Pocket also sets up webhooks for real-time order notifications, so new orders are captured as soon as they are placed.
How Order Data Is Used
Synced order data powers several Pocket features:
Spend tracking — track how much each customer has spent over time
Tier upgrades — automatically promote members to higher tiers based on spend thresholds
Loyalty earning — award points or stamps based on purchase amounts
Tips
Make sure the email addresses your customers use at checkout in BigCommerce match the emails in their Pocket membership profiles for accurate matching.
Historical orders are not retroactively synced — only new orders placed after the connection is established will be captured.
If the connection status shows an error, try disconnecting and reconnecting the channel.
You can monitor synced orders by checking individual member profiles in your Pocket Dashboard.