Tiers let you segment your members into different levels, each with its own pass design, rewards, and benefits. Whether you offer a single tier or a full loyalty ladder, this is where you configure it all.
Navigating to Tiers
From the sidebar, go to Customize > Tiers, or visit dashboard.getpocketpass.com/customize directly. You'll see a list of all your existing tiers displayed as cards.
Creating a New Tier
Click the Add Tier button to create a new tier. You'll be prompted to:
Name — Give the tier a descriptive name (e.g., Silver, Gold, VIP).
Clone from existing — Optionally clone an existing tier to copy its design, rules, and rewards as a starting point. This saves time when tiers share similar configurations.
Tier Cards Overview
Each tier is displayed as a card showing:
Tier name
Member count — The number of customers currently assigned to that tier.
Pass preview — A thumbnail preview of what the wallet pass looks like for that tier.
Click on any tier card to open its full design and rules configuration page.
Enabling and Disabling Tiers
You can enable or disable a tier at any time. When you disable a tier that has active members, a reassignment dialog will appear asking you to choose which tier those members should be moved to. This ensures no member is left without an active tier.
Deleting Tiers
To delete a tier, it must first have zero members assigned to it, or you must reassign all its members to another tier during the deletion process. The reassignment dialog will guide you through selecting a destination tier before the deletion completes.
Setting a Default Tier
One tier must be designated as the default tier. This is the tier that new members are automatically assigned to when they sign up. You can change the default tier at any time from the tiers list.
Free vs Paid Membership
Each tier can be configured as either free or paid:
Free — Members are enrolled at no cost. This is the standard setup for most loyalty programs.
Paid — Members must pay a fee to join or maintain their tier. Paid tiers integrate with Stripe for payment processing. You'll need to connect your Stripe account and configure pricing within the tier settings.
Tips
Start simple with one or two tiers and expand as your program grows.
Use the clone feature when creating similar tiers to avoid repetitive setup.
Always check the member count before disabling or deleting a tier to understand the impact.
If you use paid tiers, make sure your Stripe integration is fully configured before enabling them for members.
Name your tiers clearly so members immediately understand where they stand in your program.